8 Usercentrics Alternatives for Better Features, Price & Support

Usercentrics, based in Munich, Germany is a popular consent management software aimed at larger businesses. However, it has its fair share of complaints, which we'll dive into below.

The second part of the article looks at the top alternatives to Usercentrics; those that provide better services without compromising on any of the features offered by the platform. Let's dive in.

Top Problems With Usercentrics

Technical Performance Issues

Users frequently report technical problems with Usercentrics’ consent management scripts. One recurring complaint is the negative impact on website speed: implementing Usercentrics (or its Cookiebot CMP) can significantly slow down page loading and even cause errors. Web developers have noted that Usercentrics’ “Smart Data Protector” loads scripts inefficiently, causing large drops in Google Lighthouse performance scores (e.g. removing the Usercentrics widget improved a site’s score from 60 to 99).

Compliance Effectiveness Concerns

While Usercentrics is intended to ensure compliance with laws like GDPR and CCPA, some users question its effectiveness and completeness in practice. For instance, one G2 reviewer noted that Usercentrics lacks built-in handling for certain privacy obligations – it “does not handle DSAR (data subject access requests) directly,” instead requiring a separate integration (MineOS) to manage those requests. This suggests the platform may not cover all aspects of compliance out-of-the-box, potentially leaving gaps. 

Pricing and Cost Transparency

Pricing frustrations are among the most common and heated complaints from Usercentrics users. Many feel the pricing model is confusing or even deceptive. Usercentrics uses a tiered plan based on metrics like sessions or subpages, but customers report that it’s hard to predict costs and that they’ve been unpleasantly surprised by charges. On Capterra, one CTO noted “based on their definition of a session, it is quite hard to estimate the actual pricing plan that will be needed.”

These experiences point to poor cost transparency – limits like maximum pageviews or subpages are not obvious until one hits them, at which point the platform auto-upgrades and bills accordingly. Indeed, several customers complained that the Cookiebot scanner over-counts pages/subpages, inflating usage. Moreover, lack of control over plan changes frustrates users: on G2, an administrator noted you “can only upgrade but not downgrade on your own” when it comes to domains or traffic tier, calling that situation unacceptable. 

Overall, the pattern is that users feel blindsided by price hikes, unclear limits, and inflexibility, leading some to label Usercentrics’ pricing practices a “complete scam” or to urge others to “avoid” the service.

Customer Support Problems

Another major pain point is Usercentrics’ customer support responsiveness and helpfulness (or lack thereof). Despite the company advertising support services, many users have recounted poor support experiences. Fast, effective help is crucial when dealing with compliance software issues, and some feel Usercentrics falls short here. 

It’s not just an isolated rant: multiple reviews cite slow response times and unhelpful answers. One customer said support would take “weeks” to respond and offered little assistance when billing questions arose. On G2, a reviewer likewise felt let down, saying that while support technically responded, the answers were “quite generic” – it felt like they just wanted to upsell professional services rather than actually solve the setup problems. This sentiment that “they basically gave a shoulder shrug… it is what it is” when faced with issues is echoed by others.

User Experience (Banner & Dashboard)

User experience issues span both the end-user side (website visitors seeing the consent banner) and the admin side (the folks implementing and managing Usercentrics). Performance-related quirks in the banner can hurt UX: industry analyses have shown that consent pop-ups often act as a disruptive element, causing layout shifts and delays in page rendering. Some specific complaints suggest Usercentrics’ banner needs better default handling of cookie categories and faster, smoother behavior to avoid driving users away. On the administrator side, ease of implementation and dashboard usability are common gripes.

While Usercentrics is powerful, that power comes with complexity. Several reviews mention a steep learning curve for new users. “The initial setup can feel a bit complex, especially for those unfamiliar with consent management platforms,” one G2 reviewer noted. 

Top Alternatives to Usercentrics. 

If you're looking for another solution to Usercentrics, we've listed our top choices below. 

1. Enzuzo

Enzuzo is a consent management platform that competes with Usercentrics, offering solutions for cookie consent, DSAR workflows, and legal compliance. While both tools help businesses comply with GDPR, CCPA, and other regulations, Enzuzo has several advantages that may make it a better choice for some businesses.

Enzuzo is a Google CMP-certified vendor, which automatically ensures compliance with Google consent mode. That function is becoming increasingly important for eCommerce sites and its integration into Enzuzo lifts a lot of research and compliance work off the shoulders of SMB owners. The current business environment can swamp startups and businesses with red tape, leaving the field clear for the big multinationals; Enzuzo evens the score.

The consent management tools in Enzuzo apply to the regulations of many countries, enabling online businesses to go global immediately without the fear of contravening complicated laws in far-away places. 

Easy Onboarding and Integration

Consent management can be tricky—your website is accessible worldwide from the moment it goes live, and it needs to meet the legal requirements of every region it reaches. Larger companies often hire legal or consulting teams to handle this, but that’s rarely realistic for SMBs. That’s where Enzuzo comes in: it simplifies global compliance with region-aware defaults and ready-made templates, and you don’t need to be an IT expert to get it running smoothly. 

Here’s how Enzuzo helps small businesses get cookie management operating successfully: 

• No-code setup – installs with just a single script (no developer needed)
• Integration with WordPress, Shopify, Wix, Squarespace, and other platforms  
• The 5-Minute Deployment gets a fully compliant cookie banner live in minutes 
• AI-powered privacy policy, terms & conditions, and disclaimers
• Drag-and-drop banner customization
• Auto-blocks tracking scripts for EU (GDPR) and shows CCPA opt-out for Californians
• Built-in compliance analytics in a simple dashboard

With all of the tasks you need to attend to when creating a new website, getting cookie consent requirements taken care of by Enzuzo is a great time-saver. 

Consent Management Dashboard

The Enzuzo dashboard is hosted online, so you don’t need to download or manage software in order to run your consent management program. The features of the dashboard provide an easy way to keep your website running safely:

• Vendor and Data Flow Tracking: Shows which third-party tools, such as Google Analytics and Facebook Pixel, are collecting data. Automatically maintains a data inventory, which is required under GDPR Article 30.
• Real-Time Consent Analytics: Tracks consent rates so you can see cookie acceptance and rejection decisions by users. It monitors geographic trends, such as GDPR and CCPA compliance, and helps optimize UX and legal adherence.
• Automated Legal Document Management: Generates and updates privacy policies, terms, and disclaimers in one place. The system automatically applies legal changes when laws evolve.
• One-Click Compliance Actions: Blocks non-compliant scripts before consent is given. Manages "Do Not Sell" (CPRA) or "Right to Access" (DSAR) requests.

This centralized console means you don’t have to switch apps and log in repeatedly to get a complete overview of your website’s compliance and consent issues.

Google-Certified Gold CMP Partner

Enzuzo has achieved Gold status as a Google Certified CMP Partner. This demonstrates the platform’s commitment to meeting the highest standards of transparency, security, and compliance in consent management. Certification ensures built-in integration with Google Consent Mode, allowing businesses to optimize analytics and advertising while respecting user privacy preferences. 

Beyond Google, Enzuzo also supports Microsoft UET Consent Mode, enabling compliance with Microsoft Advertising’s data policies.

Multi-Domain and Agency Support

The Enterprise Plan on the Enzuzo platform is suitable for digital agencies, consultants, and businesses managing multiple client websites. It provides a centralized dashboard to handle all domains under a single account. It manages compliance workflows, supporting the deployment, customization, and monitoring of cookie consent banners, privacy policies, and legal documents across multiple domains.

Agency features include bulk updates, white-label branding, and client-specific reporting. The plan also includes priority support and higher pageview limits. It maintains consistency, security, and ease of use across all client projects.

International Capabilities

The Enzuzo platform is built for global compliance. Its geo-aware cookie banners automatically adapt to regional regulations like GDPR (EU), CCPA/CPRA (California), LGPD (Brazil), and more by detecting the site visitor’s location. It ensures localized compliance without manual adjustments. 

The platform supports multi-language consent banners, with capabilities in 25 languages, enabling businesses to display privacy notices in a user’s preferred language for better transparency and engagement.

👉 Read how Enzuzo helped global conglomerate Lucy Group with its data privacy needs 

Scalable Pricing

Flexible, cost-effective pricing enhances the appeal of the Enzuzo service. Plans cater to a range of business scenarios, including the management of multiple licenses, high-traffic sites, or complex subdomain structures. Enzuzo’s pricing model calculates monthly traffic based on unique visitors rather than total pageviews, providing fairer and more predictable costs. Enzuzo provides a scalable solution for organizations of any size, from simple websites to intricate multi-domain setups.

Customer Support

Enzuzo lets account holders decide what level of support they require. This is because customer support features are included in each plan and range from live support chat during US business hours up to a guaranteed response service agreement with the Enterprise plan. Constant uptime is guaranteed, and that cuts down the need for a channel for complaints. So, you will only need to access the support team for difficulties with your account settings. 

The Enterprise plan gets a dedicated success manager and a technician to assist with the account setup process. This is akin to paying for a consultant to come in and set the system up for you, so this benefit will save your business a lot of money. The onboarding assistance is particularly useful for those who are migrating from another consent management service and need to map seemingly incompatible systems.

Low-Overhead Service

Unlike bulky rivals, Enzuzo’s efficient code architecture ensures cookie banners and consent management load quickly without delaying page speeds. This is a critical factor for SEO and user experience. 

The platform uses asynchronous loading and minimal scripts to prevent render-blocking while still maintaining full compliance with GDPR, CCPA, and other global regulations. Integration with major CMS platforms, such as Shopify, and ad networks ensures smooth operation without disrupting tracking or analytics setups.

Verdict

Enzuzo is attractively priced, but it also offers all of the international compatibility and workflow automation needed by big multinationals. The platform's range of plans makes it appealing for all types of online businesses. Its per-visitor pricing beats out the competition that counts every site visit for charging. 

The international capabilities that automatically detect a site visitor’s location are innovative and enhance the user experience for all sites. The tool is easy to set up, and the service won’t slow down your site’s delivery or damage your SEO efforts. 

The Enzuzo service is so well planned that it just works without the need for tinkering and workarounds. The dashboard presents all of the activity data you need, and it will help you to improve the design of your site and sharpen your marketing effort. This is an out-of-the-box solution that saves you money while ensuring compliance. 

Comparing your options or looking to migrate from Usercentrics? Book a complimentary strategy call to discuss your requirements in detail 👇

2. Didomi

Didomi is a powerful enterprise-focused consent management platform designed for large organizations that want GDPR, CCPA, and global privacy compliance for one site or multiple domains. It offers advanced features like granular consent collection, preference management, and seamless integration with IAB TCF 2.0 for programmatic advertising. 

Didomi is notable for its API and SDK support. This makes the platform suitable for mobile apps and complex web ecosystems. Pricing is tailored for high-traffic businesses and lacks transparent public rates. However, its scalability and deep customization attract subscriptions from development-driven, privacy-centric enterprises.

Verdict

• Enterprise CMP for complex compliance 
• Deep customization 
• IAB TCF support 
• Premium pricing 
• Suitable for large-scale deployments and mobile apps

3. CookieYes

CookieYes by Mozilor Technologies is a cost-effective CMP specializing in cookie consent management for GDPR, CCPA, and LGPD compliance. As a certified Google CMP Partner, it offers seamless integration with Google Consent Mode v2, IAB TCF v2.2, and Google Tag Manager, ensuring adaptive data collection for ads/analytics. 

This platform is suitable for SMBs; it features auto-blocking scripts, geo-targeted banners, and basic reporting. It lacks enterprise-grade features like cross-domain tracking, but its affordability (including a free tier) and regulatory readiness make it a practical choice for straightforward compliance needs.

Verdict

• Suitable for SMBs
• Budget-friendly CMP 
• Google/IAB compliance
• Supports Consent Mode v2 & TCF v2.2, 
• Lacks advanced enterprise privacy management features

4. Axeptio

Axeptio delivers a refreshingly simple yet powerful consent management platform with full IAB TCF 2.2 compliance. This service focuses on user experience and has developed a market niche catering to online publishers. The platform stands out with quirky, customizable banners, which, the service claims, convert 35% better than standard solutions.

Offering GDPR compliance, Axeptio specifically supports programmatic advertising needs. Transparent pricing includes a free tier for small sites. Stress-free implementation makes it ideal for privacy-conscious publishers, SMBs, and agencies prioritizing both compliance and conversion rates.

Verdict

• UX-optimized CMP 
• IAB TCF 2.2
• Boosts consent rates 35%. 
• Free starter plan, 
• Specialized service for online publishers
• Appeals to SMBs

5. Complianz

Complianz provides a WordPress-optimized compliance solution and a Shopify-compatible service, offering GDPR, CCPA, and LGPD compliance. It automatically generates legal documents and cookie banners. 

While Usercentrics targets larger enterprises, Complianz focuses on SMEs, WordPress, and Shopify users with a no-code approach. It integrates Google Consent Mode v2 but lacks native IAB support in its basic plans. The Premium WordPress plan does include IAB TCF support. Shopify users can rely on the IAB features of that platform. Pricing is budget-friendly, so it will appeal to small e-commerce stores and content sites needing simple, affordable compliance.

Verdict

• WordPress/Shopify CMP for SMEs
• Auto-generates legal docs 
• Free plugin + low-cost plans
• Suitable for small e-commerce, 
• IAB TCF support is available in the Premium WordPress plan

6. OneTrust

OneTrust is the enterprise heavyweight of privacy compliance, offering a full suite beyond cookie consent (DSARs, vendor risk assessments, and data mapping). This is a much wider platform than the CMP-focused approach of Usercentrics. 

While both systems support IAB TCF 2.2 and global regulations, OneTrust excels in scalability for multinationals with cross-platform workflows, connecting to systems that include Salesforce and Adobe. Its AI-driven automation and granular controls justify its higher cost, making it overkill for SMEs. Usercentrics remains leaner for pure cookie management, but OneTrust dominates for holistic governance.

Verdict

• An enterprise privacy suite
• Not just CMP 
• Unmatched scalability for global brands
• Modular service options
• Too big for SMEs 

7. Osano

Osano positions itself as a user-friendly, compliance-first platform that goes beyond cookie consent to offer vendor risk monitoring, DSAR automation, and global regulation tracking. This makes the platform much broader in scope than Usercentrics’ CMP-focused system. As such, Osano competes more directly with OneTrust than with Usercentrics.

Both Osano and Usercentrics support IAB TCF 2.2 and GDPR/CCPA, but Osano emphasizes real-time compliance alerts and a simpler interface for SMBs and mid-market companies. Usercentrics offers many customization options, but Osano prioritizes out-of-the-box readiness with faster deployment. Pricing is transparent, making it cost-effective for businesses needing comprehensive but manageable privacy tools.

Verdict

• SMB/mid-market privacy hub
• Cookie consent + vendor risk monitoring
• Simpler & faster than Usercentrics 
• Transparent pricing
• Suitable for lean compliance teams

8. Cookiebot

Cookiebot is a stablemate to Usercentrics, charging per page count on a site, while Usercentrics plans are calculated per session. This tool implements cookie consent management for GDPR, CCPA, and global compliance. AI-powered scanning automatically detects and categorizes cookies/trackers, ensuring accurate consent banners. Key features include IAB TCF 2.0 support, real-time compliance reporting, and automated blocking of unauthorized scripts. 

Cookiebot provides detailed cookie declarations and multilingual banners. It scales for high-traffic sites while maintaining user trust. Though pricier than some competitors, its deep compliance integration makes it a top choice for strict regulatory adherence.

Verdict

• Enterprise-grade CMP for large businesses 
• AI-powered cookie scanning 
• IAB TCF support 
• Price framework will appeal to high-traffic sites