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The main difference between OneTrust and Didomi is that OneTrust offers products beyond regulatory compliance, such as its third-party audit and ethics management tools, whereas Didomi is solely focused on data privacy compliance and consent management.
In this article, we take a look at the main comparison points between OneTrust and Didomi to help you make an informed decision. If neither option is a perfect fit for your needs, we discuss a third option to help you pick a compliance partner.
What are OneTrust and Didomi?
OneTrust was founded in 2016 in response to growing demand by businesses for assistance and tools for complying with the EU’s GDPR. CEO Kabir Barday and team further enhanced the company’s offerings with the passage of California’s Consumer Privacy Act in 2018 and the ensuing increase in requests for privacy and security software tools.
OneTrust’s suite of services includes data mapping assessments, risk evaluation, consent management, cookie compliance, and more. It has grown its portfolio both organically and by acquisition of companies such as DataGuidance, Integris, Docuvision, Tugboat Logic, and Planetly.
Headquartered in France, Didomi was founded in 2017 by Romain Gauthier, (CEO), Jawad Stouli (CTO), and Raphaël Boukris (CRO). DIdomi’s product offerings include a consent management platform, compliance monitoring, a privacy request management module, and a preference management platform.
At first glance, OneTrust and Didomi have similar product offerings for managing compliance. However, the two solutions offer radically different price points, features, customer support, and more. Let’s take a look at them.
OneTrust Pros and Cons
One major advantage of OneTrust is its commitment to building new and improved features for data privacy, trust, and resilience. Some of its standout recent additions include:
1. Privacy and Data Governance
OneTrust’s Privacy and Data Governance solutions give you real-time knowledge regarding the personal data held and processed by your organization and third-party vendors. This feature helps you maintain compliance with regulatory requirements around the world.
2. ESG and Sustainability
Another OneTrust feature that’s different from what Didomi offers is its ESG and Sustainability cloud. This service helps organizations map out their ESG goals and understand progress towards maintaining them.
3. GRC and Security Assurance
This feature helps businesses understand their level of exposure to cyber threats and adds a layer of resilience to their operations.
We won’t list all of OneTrust’s features here because you likely are already familiar with them. Suffice it to say that the company offers a comprehensive suite of security and compliance products that most others cannot match.
Pros of OneTrust:
- Top-tier features for the discerning enterprise customer
- Solution that goes beyond compliance into integrity and trust
- Several integrations with other platforms
Cons of OneTrust:
- Long-term contracts priced at thousands of dollars per month
- Poor and unresponsive customer support
- Complex platform that is difficult to set up and integrate
Overall Thoughts on OneTrust
OneTrust is a comprehensive enterprise solution, with the pricing and contracts that you would expect.
However, that’s where the downside is, too. Because of its complexity, many users report that OneTrust is clunky and difficult to integrate with their systems. Customer support is unresponsive for the most part and many are left to figure it out themselves.
Unsurprisingly, this has led to some negative online reviews.
OneTrust can be a great choice for large organizations with large compliance budgets that can rely on in-house IT resources and privacy experts to assist. We estimate that average contract values can be upwards of $50,000, depending on how many features you include in your plan. Moreover, the firm makes it difficult to cancel and charges extra for onboarding assistance.
Didomi Pros and Cons
Didomi’s more focused solution suite is aimed at organizations that have an immediate need to get ahead of the curve on data privacy compliance without hiring an army of attorneys and compliance experts. Didomi’s main offerings include:
1. Consent Management
Like many players in this space, Didomi provides a consent management module that tailors your customers’ consent choices to comply with a wide variety of data privacy laws around the world. Presentation of the consent tool is fully customizable to fit your site or app’s look and feel.
2. Compliance Monitoring
Didomi’s compliance monitoring tool tracks your own organization’s privacy compliance as well as that of your third-party vendors, giving you a 360-degree view of your data compliance status with easy-to-understand key performance indicators.
3. Privacy Request Management
One of the trickiest data privacy requirements is servicing data subject access requests (DSARs) from users in a timely and compliant manner. Didomi’s privacy request management module streamlines the servicing of these requests, reducing turnaround time and increasing customer satisfaction.
Pros of Didomi
- Responsive client support
- Integration with other business systems
- Ease of customization
Cons of Didomi
- Poor support for IAB TCF
- Less mature product
- Degrades website performance
Overall Thoughts on Didomi
Didomi is an up-and-coming player in the data compliance space with a compelling, if limited, product offering. Online reviews show that customers give high marks to Didomi’s customer and technical support.
One important complaint about Didomi from the online reviews is how it can negatively impact the performance of your website. Depending on the size and complexity of your site and the amount of traffic this can be a difficult problem that affects your customers’ experience.
Another important shortcoming of Didomi is a lack of integration support for the popular Shopify CRM platform.
Didomi is less expensive than OneTrust and can be a good choice for organizations with more focused data compliance requirements, but it may lack some features that are must-haves for your organization.
Some other Didomi reviews point to how the app adds technical debt to a website, thereby increasing load times, decreasing speed, and hurting core web vitals. This can prove to be a drag on SEO and conversion rates.
OneTrust vs. Didomi: Who Wins in 2023?
Comparing data compliance platforms is, of course, a moving target—everyone is updating and enhancing their products and adding new ones. For our purposes, let’s take a snapshot in time to compare OneTrust and Didomi:
The extensive menu of product offerings from OneTrust makes it one-stop shopping for all things related to data compliance and adjacent business processes. OneTrust goes far beyond Didomi’s offerings, helping organizations achieve compliance with ESG goals, analysis and response to cybersecurity threats, and more.
OneTrust has an unfortunate reputation for sub-par customer support, whereas the consensus among Didomi customers is that their customer and product support are first-rate.
OneTrust has a bit of a head start here compared with Didomi. Not only is its product suite more extensive (as noted earlier), OneTrust appears to support more integrations with popular web platforms.
If your needs are limited to data privacy compliance, Didomi’s more focused product portfolio and lower price point makes it a compelling choice. That said, if your future compliance needs go beyond data privacy, OneTrust’s extensive product offerings mean that you can expand your capabilities without engaging (or switching to) another vendor. In any case, an apples-to-apples pricing comparison of data privacy solutions still favors Didomi, with typical pricing in the hundreds of US dollars per month compared with thousands for OneTrust.
OneTrust vs Didomi: Consider Enzuzo Instead
Choosing between data privacy software often means making tradeoffs, and a choice between OneTrust and Didomi is no exception, given that each has its unique strengths and weaknesses. However, there’s another option that may provide more of what you’re looking for among the best data privacy solutions: Enzuzo. Here’s why.
1. Robust Enterprise Features
Enzuzo can more than hold its own when compared to both Didomi and OneTrust. Its consent management function accurately sorts and tracks cookies, and displays them according to IP addresses. Enzuzo also offers other enterprise features to comply with GDPR & CCPA, such as data governance, privacy impact assessments, data mapping, and vendor risk management options.
2. Fast Onboarding and Friendly UX
Online reviews consistently point to this advantage of Enzuzo. 👇
3. Affordable, Transparent Pricing
Enzuzo is more affordable than either OneTrust or Didomi, and there are no hidden fees or surprises. A basic plan for small- and medium-sized businesses starts at just US $9 per month for one domain. The Growth Plan, which starts at $29 per month, includes DSARs and a host of other features that will put you on the path to GDPR & CCPA compliance. All Enzuzo plans are available without limits on the number of website visitors, and enterprise features are priced at a discount to both Didomi and OneTrust.
4. Auto-Updating Privacy Policies and Legal Pages
Both OneTrust and Didomi offer privacy templates that you can edit and modify to your liking. The problem with that is you need to be a bit of an expert to know what you’re doing and not accidentally omit critical information.
Enzuzo’s critical legal pages, such as privacy policies are generated programmatically. During your onboarding, you complete a brief questionnaire regarding details about your business. The end result is a customized legal document that’s applicable to your country and the places where you do business.
What’s more, all privacy policies and other legal pages update automatically whenever there are changes in regulatory requirements. There’s no need to generate the document again, Enzuzo handles it on its clients’ behalf.
Learn more about how Enzuzo can assist with your compliance needs. Book one-on-one time with our CEO! 👇
Osman is the content lead at Enzuzo. He has a background in data privacy management via a two-year role at ExpressVPN and extensive freelance work with cybersecurity and blockchain companies. Osman also holds an MBA from the Toronto Metropolitan University.